Customer Service Officer - Airport Retail Excellence

Join Smarte Carte, a global leader in airport retail solutions, as a Customer Service Officer in the vibrant heart of Bali. This is your chance to be part of a world-class team dedicated to delivering exceptional service in one of the most dynamic travel hubs in the world.

As a Customer Service Officer, you'll be the face of our retail excellence at Ngurah Rai International Airport, ensuring every traveler has a seamless and enjoyable shopping experience. Your daily tasks will include handling customer inquiries, resolving complaints, and providing exceptional service to ensure customer satisfaction. This role is perfect for someone who thrives in a fast-paced environment and is passionate about creating memorable experiences for our customers.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to travelers, ensuring their shopping experience is seamless and enjoyable.
• Handle customer inquiries, complaints, and feedback, resolving issues promptly and professionally.
• Assist in maintaining a clean and organized retail space, ensuring a pleasant shopping environment.
• Collaborate with the retail team to meet daily sales targets and achieve store performance goals.
• Stay updated on airport retail trends and best practices to enhance the shopping experience.
• Participate in team meetings and training sessions to continuously improve service standards.
• Adhere to company policies and procedures, ensuring compliance with all regulations.
• Promote airport retail products and services to travelers, creating a positive and engaging shopping atmosphere.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service, retail, or a related field.
• Excellent communication and interpersonal skills, with the ability to handle diverse customer needs.
• Strong problem-solving skills and a customer-centric approach.
• Fluency in English and Bahasa Indonesia.
• Ability to work in a fast-paced and dynamic environment.
• Proficiency in using basic retail software and point-of-sale systems.
• High school diploma or equivalent, with a preference for candidates with a degree in hospitality, tourism, or a related field.
• Previous experience in airport retail or a similar high-traffic retail environment is a plus.

🛠️ Keahlian

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