IT Support L1 (FLS) - B2C Retail Operations

Are you a passionate IT professional looking to jumpstart your career with one of Indonesia's largest retail organizations? Infomedia Nusantara is seeking a highly motivated IT Support Level 1 (First Level Support) to join our dynamic B2C retail operations team in Jakarta. In this role, you'll be the first line of defense for our retail operations, ensuring smooth and efficient IT support for our team. With a competitive salary of Rp 6,000,000 - Rp 8,000,000 per bulan, this is your chance to grow and thrive in a vibrant and fast-paced environment.

As an IT Support L1 at Infomedia Nusantara, you'll be responsible for providing technical assistance to our retail staff, troubleshooting hardware and software issues, and ensuring our systems are running optimally. You'll work closely with our retail team to understand their needs and provide timely solutions. This role offers a fantastic opportunity to develop your technical skills and gain valuable experience in a leading retail organization.

📋 Tanggung Jawab Pekerjaan

• Provide first-level technical support to retail staff, addressing hardware and software issues promptly and efficiently.
• Troubleshoot and resolve IT-related problems, ensuring minimal disruption to retail operations.
• Install, configure, and maintain IT equipment and software, adhering to company standards and best practices.
• Assist in the setup and configuration of new retail systems and technologies.
• Monitor and maintain the performance of IT infrastructure, ensuring high availability and reliability.
• Document and maintain accurate records of all IT support activities and incidents.
• Collaborate with the IT team to implement and support IT solutions and projects.
• Stay updated with the latest IT trends and technologies, and apply relevant knowledge to improve IT support services.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 1-3 years of experience in IT support or a related role.
• Proficient in using IT support tools such as ServiceNow, Jira, and other ticketing systems.
• Strong knowledge of Windows and Linux operating systems.
• Familiarity with networking concepts and protocols.
• Excellent communication and problem-solving skills.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in both English and Indonesian languages.

🛠️ Keahlian

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