Customer Service Agent - Private Hospital Contact Center (Semarang)

Join Infomedia Nusantara as a Contact Center Agent for a leading private hospital in Semarang! This is a unique opportunity to contribute to exceptional patient care by delivering professional, empathetic, and efficient communication services. As a Customer Service Agent, you will be the voice of the hospital, handling inbound and outbound calls, emails, and chats with patients, partners, and staff. Using tools like CRM systems, call recording software, and customer feedback platforms, you will ensure seamless communication and a positive patient experience.

Infomedia Nusantara is a trusted name in the contact center industry, known for its commitment to quality and customer satisfaction. Our hospital partner in Semarang is renowned for its advanced medical facilities and compassionate care. By joining our team, you will be part of a dynamic environment that values your skills, growth, and well-being.

Every day, you will handle a variety of calls and messages, from appointment scheduling and billing inquiries to emergency assistance and patient feedback. You will need to be proficient in Indonesian and English, with excellent communication skills and a strong sense of empathy. This role is perfect for someone looking to make a difference in healthcare while building a rewarding career in the contact center industry.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls, emails, and chats with patients, partners, and staff.
• Use CRM systems and call recording software to manage and track customer interactions.
• Provide accurate and timely information to patients and staff.
• Resolve customer inquiries and complaints professionally and efficiently.
• Collaborate with healthcare providers to ensure seamless communication and coordination.
• Monitor and analyze customer feedback to improve service quality.
• Adhere to hospital policies and procedures, including data privacy and security.
• Maintain a high level of confidentiality and professionalism in all interactions.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or contact center roles.
• Proficient in Indonesian and English, both written and spoken.
• Excellent communication skills, with the ability to handle difficult situations calmly and professionally.
• Strong problem-solving skills and attention to detail.
• Familiarity with CRM systems and customer feedback platforms is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.
• High school diploma or equivalent, preferably with additional certifications in customer service or contact center management.
• Passionate about contributing to exceptional patient care and healthcare services.

🛠️ Keahlian

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